John 3:16

I believe the unbelievable, I receive the impossible, because it's doable. Jesse Duplantis

(832) 662-4107Call
Smiling woman on a phone call in a bright living room

Contact Houston Air & Heating

Call any time, or send the short form below and a local HVAC company calls you back. An automated assistant answers every call and puts heating and cooling callers through to a local company.

Call (832) 662-4107 What happens on the call

Call (832) 662-4107

The fastest way to reach a local heating and air company. The call is free, and an automated assistant answers around the clock.

Call (832) 662-4107

The assistant starts by asking what you need help with. Say it is about heating or cooling, answer two or three quick questions, and the call is handed to a locally owned HVAC business near you that operates on its own, apart from the line. If no one there can answer, your name, callback number, area and problem are passed along so the company can call you back.

Or send a request

Not a good time to talk? Send these few details and an independent local HVAC company calls you back.

Your details go only to the independent local company that will call you back, so it can help with your heating or cooling. They are not sold. See the privacy policy. Anything urgent? Call (832) 662-4107.

  • Phone(832) 662-4107
  • HoursAnswered 24/7 by an automated assistant
  • CostNothing for the call or the form. Any charge for work comes from the HVAC company
  • AreaHouston and its suburbs (see the towns)
  • Online requestThe short form above. A local company calls you back. No email or chat

What to tell the assistant

Plain words are fine, on the phone or in the form. A few specifics help the company you reach understand the problem before it says hello:

Two-story blue siding home with an outdoor AC condenser beside it on a sunny day
  1. Heating or cooling. Say which system is giving you trouble.
  2. Where you are. Your town or ZIP code, such as Pearland, Katy or a Houston ZIP, which steers the call to a nearby company.
  3. What you notice. Something like "warm air from the vents since last night," "water dripping from the closet where the indoor unit is," or "the heat pump runs but the house stays cold."
  4. A number you will answer. If the company calls back, it will use this number.

Before you dial, the quick checks are worth two minutes: thermostat mode and batteries, the air filter, and a tripped breaker (reset it once only). The AC not cooling guide and the furnace repair page explain each one. If you can see the label on the outdoor unit or furnace, the brand and age are handy to mention too.

Call 911 first in these three situations

You smell gas

Leave the home right away and bring everyone with you. Do not touch light switches, use a phone or start a car while you are inside or close by, since a spark can ignite gas. From a safe distance, call 911 and the gas company. CenterPoint Energy, the gas company in Houston, lists 888-876-5786 to report a gas leak. If another company bills you for gas, use the emergency number on that bill.

The carbon monoxide alarm sounds

Do not look for the cause. Move everyone outside into fresh air and call 911. Carbon monoxide cannot be seen or smelled. Stay out until responders clear the house, and keep the suspected appliance off until a qualified technician has inspected it.

Someone is overheating

Confusion, fainting, or a body temperature of 103 degrees or higher can mean heat stroke, which the CDC calls a medical emergency. Call 911, move the person somewhere cooler and cool them with wet cloths. The air conditioner can wait a few minutes.

A question about a job that is finished

Houston Air & Heating does not visit, quote, repair or invoice, so it has no record of the work itself. Ask the business you hired about its repair, install, warranty or invoice. That company's name and phone number should be on your quote or receipt, and so should its TDLR license number if you asked for it.

Technician checking an indoor air handler and foil duct

When a disagreement with an air conditioning contractor in Texas stays unresolved, the state licensing agency, TDLR, accepts complaints through the online complaint system on its website, tdlr.texas.gov. TDLR says help with filing online is available from its customer service line at 1-800-803-9202, and that a complaint must be filed within two years of the event. Include the contractor's name and license number, the dates and what happened.

Verify the license before work begins. Texas requires anyone contracting to do air conditioning, refrigeration or heating work to hold an Air Conditioning and Refrigeration (ACR) Contractor license from the Texas Department of Licensing and Regulation (TDLR). Ask the company for its ACR license number, then confirm it on the TDLR license search (opens in a new tab). The line does not check this for you.

Privacy

What you tell the assistant, or send in the form, is shared with the HVAC company your request is sent to, so it can follow up on your problem. Read the privacy policy for what is kept and why, and the terms of use explain the service. For the full call flow, read how the free line works, or browse the FAQ.

About this line: Houston Air & Heating is a free phone line, not an HVAC contractor. It answers your call and connects you with an independent local heating and air conditioning company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. You never pay the line. Read how the line works.

Common questions

Can I send a request online instead of calling?

Yes. Fill in the short form on this page with your name, phone number, city or ZIP code and what you need, and your request is passed to an independent local heating and air conditioning company that calls you back. There is no email address or chat. For anything urgent, calling is faster, because the automated assistant can put you through to a company in the same call.

What hours can I call?

Any time. An automated assistant picks up day and night, weekends and holidays included. When the HVAC company can visit is something you settle with that company.

Who do I contact about a repair that was already done?

The company that did the work. It quoted the job, did it and billed you, so the invoice, warranty and any follow-up visit are its responsibility. When that goes nowhere, the state agency that licenses air conditioning contractors, TDLR, takes complaints through the online complaint system on its website, tdlr.texas.gov.

Does Houston Air & Heating have an office I can visit?

No. It is a phone line and website with no public office, and it does not publish a street address. Everything happens on the phone.

What happens to the details I give on the call or the form?

The HVAC company your request goes to gets them, so it can reach you and deal with the problem. They are not sold. For the details, read the privacy policy.

Ready? The call is free

One free call, any hour. Say whether it is the AC or the heat, where you are and what is happening, and the line transfers you to an independent, locally owned HVAC company that looks at the system and prices the job itself.

Call (832) 662-4107

  • Any hourAn automated assistant takes calls around the clock, including weekends and holidays.
  • No charge to youThe line never bills callers. Prices come only from the HVAC company.
  • Ask for the ACR licenseGet the company's Texas license number and check it on TDLR before work begins.
  • Your decisionYou hear the diagnosis and the price first, then choose whether to go ahead.